We fundamentally believe you will be thrilled with the products you purchase from the Attelage online Store. That’s because we go out of our way to ensure that they’re customised to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
For Tea returns (not purchased in volume), you may return at least 14 tea bags within 14 days from the date you received the product.
For diffusers/essential oils, NO Exchange or Return is allowed. If you are unsatisfied with product quality, please inform us via email and we will credit a store-value voucher to your Attelage account (no min. purchase required)
For any other undamaged product (not purchased in volume), simply return it with the original packaging within 14 days from the date you received the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. However, please note that we will only remit refunds to a Singapore bank account where the name of the bank account holder matches the payor’s name/information. Please also note that we only remit refunds domestically and cannot remit refunds outside of Singapore. Please note the following:
Products can be returned only in the country or region in which they were originally purchased.
Privacy & Safety
At Attelage, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Attelage. Attelage does not sell your data to track your purchase behaviour.
Our payment processing gateways are protected with the global-standard SSL Secure Transaction protocols, plus Apple Pay and Google Pay API Protection (coming soon). In addition, all information are securely encrypted on our servers. Without 2-step-authentication, these information cannot be accessed by anyone at Attelage.
- Credit / Debit Cards
- Apple Pay (coming soon)
- Google Pay (coming soon)